International museum and
library of music of Bologna

INFORMATION FOR A SAFE VISIT

In order to ensure the protection of visitors and to avoid the risk of contagion as much as possible, the Settore Musei Civici bologna has implemented the safety measures necessary to contain COVID-19.

Below is some information that will be useful for your visit:

- during the visit, while you are in the building you must always maintain social distancing, avoiding crowding

- the use of a mask is recommended not mandatory

- please note that online ticketing is active on the website https://midaticket.it/musei-civici-di-bologna. Tickets purchased in advance have an additional cost of € 1.00. This fee does not apply for museums with free admission. In order to avoid queues and long waits, online booking of visits is strongly recommended even for these free museums. The booked ticket must be cancelled at the museum ticket office before entering the collection.
Tickets can also be purchased directly from the museum's ticket booth with payment preferably by debit and credit card. In this case the ticket will be issued for the first available time slot, taking into account the pre-defined slots and online purchases. You are not entitled to immediate entry into the collection.
Any coupons that entitle you to free or discounted tickets must be specified at the time of online purchase and subsequently shown at the ticket booth,

- please note that in the event of closure of the venues due to the Covid emergency, tickets purchased online for museum admission or participation in an activity (guided tour, workshop, concert etc.) will not be reimbursed, but the Istituzione will issue a voucher equal to the cost of the ticket itself to allow the buyer to recover the service. Please contact the relevant museum to re-book the activity or admission,

- you are kindly requested to arrive at the ticket office on time so that all visitors with reservations can enter as scheduled,

- in case of illness, visitors are kindly asked to stay at home. If a ticket has already been purchased online for any of the museums, visitors are kindly requested to write at istituzionebolognamusei@comune.bologna.it, explaining the reason for the cancellation and specifying a new date and time. The visitor can opt to visit the museum that had been booked or a different location.
If the new time slot is still available, the visitor will receive a confirmation email and must show up for the new appointment with the old ticket,

- there is a maximum number of people who can be present in the exhibition halls at one time, based on slots calculated according to the size and logistics of the spaces. For visitors from the same household whose number exceeds the availability of slots at the chosen time, it is possible to notify the museum ticket office by telephone in advance of the visit. Two free adjacent time slots will be occupied so that the members of the household can enter the museum at the same time,

- hand sanitiser is available.

App MuseOn

Visitors are invited to use the MuseOn app, available in iOS and Android versions, with routes dedicated to all museums of the Settore Musei Civici Bologna.
To download the app, go to: museon.it/bolognamusei/.
One more tool for italian and foreign visitors to discover the iconic works of the permanent collections.
The QR code can be purchased in the museum for € 2.00 or in the app for € 1.99.

More info

ACCESSIBILITY

The museum is equipped with a lift and toilet reserved for people with disabilities. On specific request or by calling with the appropriate external intercom, the staff will install a mobile ramp for the entry to the museum for those who use the wheelchair.

WARNINGS

Visitors are asked to remember that inside the museum:

• Smoking is prohibited
• The consumption of food and drinks is prohibited
• It is forbidden to touch the works displayed outside of the glass cases

PHOTOGRAPHS

It is possible to take pictures and videos inside the museum - without the use of flash or other lighting devices - for personal use or research and educational purposes only.
To obtain reproductions of the works in the museum's collections or to request authorization of publication, it's necessary to send the request by regular mail or by email to the Direction of the museum.